Working Role: Necessary for all customer service positions
Start Date: 10th September, 2012
Duration: 1 week full-time (8.00am - 6.00pm)
Certification: AIH certification in association with Progress International certification.
Suitability
Cost: $350 USD Special offer until 1st September just $250 USD
Registration Fee: $75 USD (this is considered a deposit and is counted in the overall payment).
Description
The AIH Hospitality course is essential for anyone desiring to work in the Hospitality Industry. The contents transmit a comprehensive account of the Hospitality Industry today in addition to the necessary skills and techniques required to work in this field. Key topics are as follows...
- An absolute must for anyone wishing to enter the world of Hospitality for the first time.
- For people seeking to improve their skills and techniques to the highest standards.
- For people already working in Hospitality and desire to obtain recognition and qualification.
- For companies wishing to enhance their service levels by sending personnel on our courses.
Cost: $350 USD Special offer until 1st September just $250 USD
Registration Fee: $75 USD (this is considered a deposit and is counted in the overall payment).
Description
The AIH Hospitality course is essential for anyone desiring to work in the Hospitality Industry. The contents transmit a comprehensive account of the Hospitality Industry today in addition to the necessary skills and techniques required to work in this field. Key topics are as follows...
- Attitude
- Behavior
- Discipline
- Appearance
- Serving Excellence
- Quality standards
- Customer service,
- Relationship competence
- Teamwork
- Proactive mentality
- Time management
- Body language
- Communication skills
- Complaint handling
